{"id":11425,"date":"2024-11-25T13:06:49","date_gmt":"2024-11-25T12:06:49","guid":{"rendered":"https:\/\/wenet.pl\/blog\/?p=11425"},"modified":"2026-04-28T12:21:23","modified_gmt":"2026-04-28T10:21:23","slug":"zwrot-towaru-w-sklepie-poradnik-dla-sprzedajacego","status":"publish","type":"post","link":"https:\/\/wenet.pl\/blog\/zwrot-towaru-w-sklepie-poradnik-dla-sprzedajacego\/","title":{"rendered":"Zwrot towaru w sklepie \u2013 poradnik dla sprzedaj\u0105cego"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1080\" height=\"720\" data-src=\"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2024\/11\/Zwrot-towaru-w-sklepie.png\" alt=\"Zwrot towaru w e-sklepie\" class=\"wp-image-11426 colorbox-11425 lazyload\" data-srcset=\"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2024\/11\/Zwrot-towaru-w-sklepie.png 1080w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2024\/11\/Zwrot-towaru-w-sklepie-450x300.png 450w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2024\/11\/Zwrot-towaru-w-sklepie-200x133.png 200w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2024\/11\/Zwrot-towaru-w-sklepie-768x512.png 768w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2024\/11\/Zwrot-towaru-w-sklepie-696x464.png 696w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2024\/11\/Zwrot-towaru-w-sklepie-1068x712.png 1068w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2024\/11\/Zwrot-towaru-w-sklepie-630x420.png 630w\" data-sizes=\"(max-width: 1080px) 100vw, 1080px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080\/720;\" \/><\/figure>\n\n\n\n<p><strong>W \u015bwiecie e-commerce jednym z najcz\u0119stszych zagadnie\u0144, kt\u00f3re budzi nieporozumienia i w\u0105tpliwo\u015bci, jest temat zwrotu towaru. Klient mo\u017ce zmieni\u0107 zdanie, mo\u017ce okaza\u0107 si\u0119, \u017ce produkt nie spe\u0142nia jego oczekiwa\u0144 lub po prostu nie jest zgodny z opisem. Jako sprzedawca musisz wiedzie\u0107, jak odpowiednio reagowa\u0107 na pro\u015bby o zwrot, aby zachowa\u0107 profesjonalizm i zgodno\u015b\u0107 z prawem. W tym artykule przedstawimy niezb\u0119dne informacje, kt\u00f3re pomog\u0105 Ci w zarz\u0105dzaniu zwrotami w sklepie.<\/strong><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Spis tre\u015bci<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Prze\u0142\u0105cznik Spisu Tre\u015bci\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #0a0a0a;color:#0a0a0a\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #0a0a0a;color:#0a0a0a\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/wenet.pl\/blog\/zwrot-towaru-w-sklepie-poradnik-dla-sprzedajacego\/#Zwrot_zakupionego_towaru_%E2%80%93_co_musisz_wiedziec\" >Zwrot zakupionego towaru \u2013 co musisz wiedzie\u0107?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/wenet.pl\/blog\/zwrot-towaru-w-sklepie-poradnik-dla-sprzedajacego\/#1_Prawo_do_zwrotu_towaru\" >1. Prawo do zwrotu towaru<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/wenet.pl\/blog\/zwrot-towaru-w-sklepie-poradnik-dla-sprzedajacego\/#2_Polityka_zwrotow_%E2%80%93_jak_ja_przygotowac\" >2. Polityka zwrot\u00f3w \u2013 jak j\u0105 przygotowa\u0107?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/wenet.pl\/blog\/zwrot-towaru-w-sklepie-poradnik-dla-sprzedajacego\/#3_Zwrot_produktu_%E2%80%93_krok_po_kroku\" >3. Zwrot produktu \u2013 krok po kroku<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/wenet.pl\/blog\/zwrot-towaru-w-sklepie-poradnik-dla-sprzedajacego\/#4_Komunikacja_z_klientem\" >4. Komunikacja z klientem<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/wenet.pl\/blog\/zwrot-towaru-w-sklepie-poradnik-dla-sprzedajacego\/#5_Jak_uniknac_problemow_ze_zwrotami\" >5. Jak unikn\u0105\u0107 problem\u00f3w ze zwrotami?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/wenet.pl\/blog\/zwrot-towaru-w-sklepie-poradnik-dla-sprzedajacego\/#Zwrot_towaru_odstapienie_od_umowy_reklamacja_%E2%80%93_roznice\" >Zwrot towaru, odst\u0105pienie od umowy, reklamacja \u2013 r\u00f3\u017cnice<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/wenet.pl\/blog\/zwrot-towaru-w-sklepie-poradnik-dla-sprzedajacego\/#Jak_uniknac_problemow_ze_zwrotami\" >Jak unikn\u0105\u0107 problem\u00f3w ze zwrotami?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/wenet.pl\/blog\/zwrot-towaru-w-sklepie-poradnik-dla-sprzedajacego\/#Zwrot_towaru_%E2%80%93_podsumowanie\" >Zwrot towaru \u2013 podsumowanie<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zwrot_zakupionego_towaru_%E2%80%93_co_musisz_wiedziec\"><\/span>Zwrot zakupionego towaru \u2013 co musisz wiedzie\u0107?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Prawo_do_zwrotu_towaru\"><\/span>1. Prawo do zwrotu towaru<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Na pocz\u0105tek wa\u017cne jest, aby\u015b jako sprzedawca zna\u0142\/a przepisy dotycz\u0105ce zwrot\u00f3w towar\u00f3w (prawo konsumenta). W Polsce, podobnie jak w innych krajach Unii Europejskiej, obowi\u0105zuje prawo ochrony konsument\u00f3w, kt\u00f3re reguluje zasady zwrot\u00f3w. Najwa\u017cniejsze z nich to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Prawo do odst\u0105pienia od umowy<\/strong>: Zgodnie z przepisami, klient ma prawo do odst\u0105pienia od umowy na odleg\u0142o\u015b\u0107 (np. zwrot zakup\u00f3w przez Internet). Czas na dokonanie zwrotu to 14 dni kalendarzowych od dnia otrzymania towaru. Nie trzeba w\u00f3wczas podawa\u0107 przyczyny.<\/li>\n\n\n\n<li><strong>Wyj\u0105tki od prawa do zwrotu<\/strong>: Istnieje jednak kilka wyj\u0105tk\u00f3w, w kt\u00f3rych prawo do zwrotu nie obowi\u0105zuje, np. w przypadku produkt\u00f3w spersonalizowanych, szybko psuj\u0105cych si\u0119 czy zapiecz\u0119towanych, kt\u00f3rych opakowanie zosta\u0142o otwarte.<\/li>\n<\/ul>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-cd18b509-b221-4000-b178-4c64faeb2b09\"><span class=\"hs-cta-node hs-cta-cd18b509-b221-4000-b178-4c64faeb2b09\" id=\"hs-cta-cd18b509-b221-4000-b178-4c64faeb2b09\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/cd18b509-b221-4000-b178-4c64faeb2b09\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img colorbox-11425 lazyload\" id=\"hs-cta-img-cd18b509-b221-4000-b178-4c64faeb2b09\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/cd18b509-b221-4000-b178-4c64faeb2b09.png\"  alt=\"Chcesz sprzedawa\u0107 w sieci? Zrobimy Ci sklep internetowy. Sprawd\u017a jak &gt;&gt;&gt;\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, 'cd18b509-b221-4000-b178-4c64faeb2b09', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Polityka_zwrotow_%E2%80%93_jak_ja_przygotowac\"><\/span>2. Polityka zwrot\u00f3w \u2013 jak j\u0105 przygotowa\u0107?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Dobrze przygotowana polityka zwrot\u00f3w to kluczowy element ka\u017cdego sklepu. Powinna by\u0107 jasno okre\u015blona i dost\u0119pna dla klient\u00f3w przed dokonaniem zakupu. Na co warto zwr\u00f3ci\u0107 uwag\u0119?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Przejrzysto\u015b\u0107<\/strong>: Polityka zwrot\u00f3w powinna by\u0107 zrozumia\u0142a i \u0142atwa do znalezienia na stronie sklepu. U\u017cywaj prostego j\u0119zyka, kt\u00f3ry b\u0119dzie zrozumia\u0142y nawet dla os\u00f3b nieznaj\u0105cych si\u0119 na przepisach prawnych.<\/li>\n\n\n\n<li><strong>Szczeg\u00f3\u0142y procedury<\/strong>: Okre\u015bl, jak dok\u0142adnie klient powinien post\u0119powa\u0107 w przypadku ch\u0119ci zwrotu towaru. Wskaz\u00f3wki powinny obejmowa\u0107 spos\u00f3b zg\u0142oszenia zwrotu, czas oczekiwania na rozwi\u0105zanie sprawy oraz wymagane dokumenty (np. dow\u00f3d zakupu).<\/li>\n\n\n\n<li><strong>Koszty zwrotu<\/strong>: Wyja\u015bnij, kto ponosi koszt zwrotu towaru. W przypadku sklep\u00f3w internetowych zazwyczaj to klient p\u0142aci za odes\u0142anie produktu, chyba \u017ce sklep oferuje darmowy zwrot.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Zwrot_produktu_%E2%80%93_krok_po_kroku\"><\/span>3. Zwrot produktu \u2013 krok po kroku<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Zarz\u0105dzanie zwrotami to zadanie, kt\u00f3re wymaga sprawnego dzia\u0142ania. Poni\u017cej, jak mo\u017ce wygl\u0105da\u0107 procedura zwrotu towaru:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zg\u0142oszenie zwrotu<\/strong>: Klient sk\u0142ada wniosek o zwrot, wype\u0142niaj\u0105c formularz zwrotu dost\u0119pny na stronie sklepu lub kontaktuj\u0105c si\u0119 z obs\u0142ug\u0105 klienta. Warto, aby\u015b w formularzu jasno wskaza\u0142, jakie informacje s\u0105 wymagane (numer zam\u00f3wienia, dane kontaktowe, pow\u00f3d zwrotu).<\/li>\n\n\n\n<li><strong>Weryfikacja zg\u0142oszenia<\/strong>: Przed zaakceptowaniem zwrotu upewnij si\u0119, \u017ce zg\u0142oszenie spe\u0142nia wszystkie wymogi, np. jest dokonane w terminie, produkt nie by\u0142 u\u017cywany, nie zosta\u0142 uszkodzony, a opakowanie nie zosta\u0142o otwarte (je\u015bli dotyczy towar\u00f3w, kt\u00f3rych zwrot mo\u017ce by\u0107 ograniczony).<\/li>\n\n\n\n<li><strong>Potwierdzenie zwrotu<\/strong>: Po pozytywnej weryfikacji, poinformuj klienta o przyj\u0119ciu zwrotu i dok\u0142adnym terminie, w kt\u00f3rym mo\u017ce spodziewa\u0107 si\u0119 zwrotu pieni\u0119dzy. Pami\u0119taj, \u017ce masz maksymalnie 14 dni roboczych na dokonanie zwrotu \u015brodk\u00f3w po otrzymaniu towaru.<\/li>\n\n\n\n<li><strong>Odbi\u00f3r towaru<\/strong>: Je\u015bli sklep oferuje odbi\u00f3r towaru od klienta, zorganizuj odpowiedni\u0105 us\u0142ug\u0119 kuriersk\u0105. Je\u017celi zwrot odbywa si\u0119 na koszt klienta, pami\u0119taj, by wskaza\u0107 odpowiednie instrukcje dotycz\u0105ce nadania paczki.<\/li>\n\n\n\n<li><strong>Zwrot pieni\u0119dzy<\/strong>: Po otrzymaniu towaru i jego pozytywnej weryfikacji, przeka\u017c klientowi zwrot pieni\u0119dzy. Zazwyczaj dokonuje si\u0119 tego na konto, z kt\u00f3rego zosta\u0142o op\u0142acone zam\u00f3wienie.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Komunikacja_z_klientem\"><\/span>4. Komunikacja z klientem<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Dobrze przeprowadzony proces zwrotu to tak\u017ce umiej\u0119tno\u015b\u0107 efektywnej komunikacji z klientem. Jakie s\u0105 jej najwa\u017cniejsze elementy?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Szybka odpowied\u017a<\/strong>: Odpowiadaj na zapytania zwi\u0105zane ze zwrotami mo\u017cliwie jak najszybciej. Klienci doceniaj\u0105 sprawno\u015b\u0107 obs\u0142ugi, szczeg\u00f3lnie w kwestiach zwi\u0105zanych z ewentualnym rozczarowaniem produktem.<\/li>\n\n\n\n<li><strong>Pomoc i wsparcie<\/strong>: Udzielaj jasnych informacji o procesie zwrotu. Je\u015bli klient ma jakiekolwiek w\u0105tpliwo\u015bci, zawsze staraj si\u0119 pom\u00f3c w rozwi\u0105zaniu problemu.<\/li>\n\n\n\n<li><strong>Elastyczno\u015b\u0107<\/strong>: Cho\u0107 polityka zwrot\u00f3w powinna by\u0107 rygorystyczna, wykazywanie elastyczno\u015bci, np. w przypadku zwrot\u00f3w po terminie, mo\u017ce zwi\u0119kszy\u0107 satysfakcj\u0119 klient\u00f3w i przyczyni\u0107 si\u0119 do ich lojalno\u015bci.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Jak_uniknac_problemow_ze_zwrotami\"><\/span>5. Jak unikn\u0105\u0107 problem\u00f3w ze zwrotami?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Chocia\u017c zwroty s\u0105 nieuniknione, odpowiednia organizacja proces\u00f3w sprzeda\u017cowych mo\u017ce zmniejszy\u0107 ich liczb\u0119:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dok\u0142adne opisy produkt\u00f3w<\/strong>: Dbaj o to, by opisy produkt\u00f3w by\u0142y jak najbardziej szczeg\u00f3\u0142owe. Dzi\u0119ki temu klienci b\u0119d\u0105 mieli mniejsze szanse na b\u0142\u0119dny zakup.<\/li>\n\n\n\n<li><strong>Jako\u015b\u0107 obs\u0142ugi klienta<\/strong>: Zbuduj zaufanie poprzez szybkie reagowanie na problemy i pytania. Im lepsza obs\u0142uga, tym mniejsze prawdopodobie\u0144stwo zwrotu.<\/li>\n\n\n\n<li><strong>Dobre zdj\u0119cia produkt\u00f3w<\/strong>: Profesjonalne zdj\u0119cia towar\u00f3w pomagaj\u0105 klientom w podejmowaniu decyzji zakupowych. Im dok\u0142adniejsze, tym mniejsze ryzyko, \u017ce klient b\u0119dzie niezadowolony z zakupu.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zwrot_towaru_odstapienie_od_umowy_reklamacja_%E2%80%93_roznice\"><\/span>Zwrot towaru, odst\u0105pienie od umowy, reklamacja \u2013 r\u00f3\u017cnice<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Warto zauwa\u017cy\u0107, \u017ce zwrot towaru, odst\u0105pienie od umowy i reklamacja to trzy r\u00f3\u017cne procesy, kt\u00f3re maj\u0105 r\u00f3\u017cne podstawy prawne i procedury. R\u00f3\u017cnice:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zwrot towaru<\/strong>: Odbywa si\u0119 zazwyczaj wtedy, gdy klient zmienia zdanie po zakupie. Mo\u017ce to wynika\u0107 z tego, \u017ce produkt nie spe\u0142nia oczekiwa\u0144 lub po prostu klient chce go wymieni\u0107 na inny. Zwrot jest mo\u017cliwy bez podania przyczyny, pod warunkiem \u017ce produkt nie zosta\u0142 u\u017cyty, uszkodzony i mie\u015bci si\u0119 w okre\u015blonym czasie (zwykle 14 dni). Zwroty najcz\u0119\u015bciej dotycz\u0105 zakup\u00f3w online i s\u0105 cz\u0119\u015bci\u0105 prawa do odst\u0105pienia od umowy.<\/li>\n\n\n\n<li><strong>Odst\u0105pienie od umowy<\/strong>: Jest to prawo, kt\u00f3re daje klientowi mo\u017cliwo\u015b\u0107 rozwi\u0105zania umowy zawartej na odleg\u0142o\u015b\u0107 bez podania przyczyny w ci\u0105gu 14 dni kalendarzowych od otrzymania towaru. Odst\u0105pienie dotyczy wy\u0142\u0105cznie transakcji zawartych poza lokalem przedsi\u0119biorstwa (np. przez Internet, telefonicznie). Po odst\u0105pieniu od umowy klient ma obowi\u0105zek odes\u0142a\u0107 towar, a sprzedawca musi zwr\u00f3ci\u0107 pieni\u0105dze.<\/li>\n\n\n\n<li><strong>Reklamacja<\/strong>: Reklamacja jest procedur\u0105, kt\u00f3ra dotyczy produkt\u00f3w, kt\u00f3re s\u0105 wadliwe lub niezgodne z umow\u0105. Je\u015bli towar jest uszkodzony, ma wady fizyczne lub nie spe\u0142nia opisanego w ofercie standardu, klient ma prawo z\u0142o\u017cy\u0107 reklamacj\u0119 i domaga\u0107 si\u0119 naprawy lub wymiany towaru, a w przypadku braku mo\u017cliwo\u015bci wymiany \u2013 zwrotu pieni\u0119dzy. Reklamacje mo\u017cna zg\u0142asza\u0107 w dowolnym momencie po zakupie, jednak s\u0105 one zwi\u0105zane z wadliwo\u015bci\u0105 towaru, a nie z decyzj\u0105 konsumenta.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Jak_uniknac_problemow_ze_zwrotami\"><\/span>Jak unikn\u0105\u0107 problem\u00f3w ze zwrotami?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Chocia\u017c zwroty s\u0105 nieuniknione, odpowiednia organizacja proces\u00f3w sprzeda\u017cowych mo\u017ce zmniejszy\u0107 ich liczb\u0119.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dok\u0142adne opisy produkt\u00f3w<\/strong>: Dbaj o to, by opisy produkt\u00f3w by\u0142y jak najbardziej szczeg\u00f3\u0142owe. Dzi\u0119ki temu klienci b\u0119d\u0105 mieli mniejsze szanse na b\u0142\u0119dny zakup.<\/li>\n\n\n\n<li><strong>Jako\u015b\u0107 obs\u0142ugi klienta<\/strong>: Zbuduj zaufanie poprzez szybkie reagowanie na problemy i pytania. Im lepsza obs\u0142uga, tym mniejsze prawdopodobie\u0144stwo zwrotu.<\/li>\n\n\n\n<li><strong>Dobre zdj\u0119cia produkt\u00f3w<\/strong>: Profesjonalne zdj\u0119cia towar\u00f3w pomagaj\u0105 klientom w podejmowaniu decyzji zakupowych. Im dok\u0142adniejsze, tym mniejsze ryzyko, \u017ce klient b\u0119dzie niezadowolony z zakupu.<\/li>\n<\/ul>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-ccb2ab25-2334-4479-993f-5deb6827013a\"><span class=\"hs-cta-node hs-cta-ccb2ab25-2334-4479-993f-5deb6827013a\" id=\"hs-cta-ccb2ab25-2334-4479-993f-5deb6827013a\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/ccb2ab25-2334-4479-993f-5deb6827013a\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img colorbox-11425 lazyload\" id=\"hs-cta-img-ccb2ab25-2334-4479-993f-5deb6827013a\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/ccb2ab25-2334-4479-993f-5deb6827013a.png\"  alt=\"Zam\u00f3w budow\u0119 e-sklepu\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, 'ccb2ab25-2334-4479-993f-5deb6827013a', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zwrot_towaru_%E2%80%93_podsumowanie\"><\/span>Zwrot towaru \u2013 podsumowanie<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Zwroty to naturalny element handlu, szczeg\u00f3lnie w sprzeda\u017cy internetowej. Aby proces zwrotu by\u0142 szybki, bezproblemowy i zgodny z przepisami, warto zadba\u0107 o odpowiedni\u0105 polityk\u0119 zwrot\u00f3w, przejrzyst\u0105 komunikacj\u0119 z klientem i sprawn\u0105 procedur\u0119. <strong>Zrozumienie prawa, transparentno\u015b\u0107 oraz odpowiednie zarz\u0105dzanie zwrotami pozytywnie wp\u0142yn\u0105 na reputacj\u0119 Twojego sklepu<\/strong> i lojalno\u015b\u0107 klient\u00f3w. Pami\u0119taj, \u017ce dobrze przeprowadzony zwrot to nie tylko wyj\u015bcie z trudnej sytuacji, ale tak\u017ce okazja do budowania pozytywnych relacji z klientami.<\/p>\n\n\n\n<p><\/p><div class=\"yfmgu69f2f97fb4987\" ><!-- Komunikacja z klientem -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\"><span class=\"hs-cta-node hs-cta-8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\" id=\"hs-cta-8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11425 lazyload\" id=\"hs-cta-img-8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/8265bd58-ea47-4c6a-9f25-dd290dd6f8c8.png\"  alt=\"Nowe wezwanie do dzia\u0142ania\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '8265bd58-ea47-4c6a-9f25-dd290dd6f8c8', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.yfmgu69f2f97fb4987 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.yfmgu69f2f97fb4987 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.yfmgu69f2f97fb4987 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.yfmgu69f2f97fb4987 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.yfmgu69f2f97fb4987 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"eejck69f2f97fb493f\" ><!-- Email Marketing -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-08eb5d7e-b5b4-457b-9ce5-ceff89d6b956\"><span class=\"hs-cta-node hs-cta-08eb5d7e-b5b4-457b-9ce5-ceff89d6b956\" id=\"hs-cta-08eb5d7e-b5b4-457b-9ce5-ceff89d6b956\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/08eb5d7e-b5b4-457b-9ce5-ceff89d6b956\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11425 lazyload\" id=\"hs-cta-img-08eb5d7e-b5b4-457b-9ce5-ceff89d6b956\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/08eb5d7e-b5b4-457b-9ce5-ceff89d6b956.png\"  alt=\"Nowe wezwanie do dzia\u0142ania\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '08eb5d7e-b5b4-457b-9ce5-ceff89d6b956', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); 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<\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.wdfba69f2f97fb48a5 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.wdfba69f2f97fb48a5 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.wdfba69f2f97fb48a5 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.wdfba69f2f97fb48a5 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.wdfba69f2f97fb48a5 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"ddnlz69f2f97fb4777\" ><!-- Tworzenie stron -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\"><span class=\"hs-cta-node hs-cta-ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\" id=\"hs-cta-ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11425 lazyload\" id=\"hs-cta-img-ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc.png\"  alt=\"Nowe wezwanie do dzia\u0142ania\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, 'ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.ddnlz69f2f97fb4777 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.ddnlz69f2f97fb4777 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.ddnlz69f2f97fb4777 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.ddnlz69f2f97fb4777 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.ddnlz69f2f97fb4777 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"tlgul69f2f97fb46e0\" ><!-- Strategia marketingowa -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-9d4aa58d-1ab7-4301-b000-ac3d639abc98\"><span class=\"hs-cta-node hs-cta-9d4aa58d-1ab7-4301-b000-ac3d639abc98\" id=\"hs-cta-9d4aa58d-1ab7-4301-b000-ac3d639abc98\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/9d4aa58d-1ab7-4301-b000-ac3d639abc98\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11425 lazyload\" id=\"hs-cta-img-9d4aa58d-1ab7-4301-b000-ac3d639abc98\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/9d4aa58d-1ab7-4301-b000-ac3d639abc98.png\"  alt=\"Nowe wezwanie do dzia\u0142ania\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '9d4aa58d-1ab7-4301-b000-ac3d639abc98', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.tlgul69f2f97fb46e0 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.tlgul69f2f97fb46e0 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.tlgul69f2f97fb46e0 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.tlgul69f2f97fb46e0 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.tlgul69f2f97fb46e0 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"gydmq69f2f97fb456a\" ><!-- Social Media -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-387c3571-1376-4b17-bb02-3ee7c0d54013\"><span class=\"hs-cta-node hs-cta-387c3571-1376-4b17-bb02-3ee7c0d54013\" id=\"hs-cta-387c3571-1376-4b17-bb02-3ee7c0d54013\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/387c3571-1376-4b17-bb02-3ee7c0d54013\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11425 lazyload\" id=\"hs-cta-img-387c3571-1376-4b17-bb02-3ee7c0d54013\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/387c3571-1376-4b17-bb02-3ee7c0d54013.png\"  alt=\"Nowe wezwanie do dzia\u0142ania\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '387c3571-1376-4b17-bb02-3ee7c0d54013', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.gydmq69f2f97fb456a {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.gydmq69f2f97fb456a {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.gydmq69f2f97fb456a {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.gydmq69f2f97fb456a {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.gydmq69f2f97fb456a {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"xtyve69f2f97fb451f\" ><!-- Copywriting -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\"><span class=\"hs-cta-node hs-cta-0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\" id=\"hs-cta-0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\" target=\"_blank\" rel=\"noopener, nofollow\"><img class=\"hs-cta-img colorbox-11425 lazyload\" id=\"hs-cta-img-0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/0d4fb5f3-b88d-4456-a7be-207e7a27d1d8.png\"  alt=\"e-book Jak tworzy\u0107 tre\u015bci, kt\u00f3re przyci\u0105gn\u0105 Twoich klient\u00f3w\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '0d4fb5f3-b88d-4456-a7be-207e7a27d1d8', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.xtyve69f2f97fb451f {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.xtyve69f2f97fb451f {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.xtyve69f2f97fb451f {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.xtyve69f2f97fb451f {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.xtyve69f2f97fb451f {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"rrlth69f2f97fb44d1\" ><!-- SEO1 -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-2e440e3a-91d6-4b6d-8268-289ea3a8329b\"><span class=\"hs-cta-node hs-cta-2e440e3a-91d6-4b6d-8268-289ea3a8329b\" id=\"hs-cta-2e440e3a-91d6-4b6d-8268-289ea3a8329b\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/2e440e3a-91d6-4b6d-8268-289ea3a8329b\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11425 lazyload\" id=\"hs-cta-img-2e440e3a-91d6-4b6d-8268-289ea3a8329b\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/2e440e3a-91d6-4b6d-8268-289ea3a8329b.png\"  alt=\"e-book SEO lokalne od A do Z\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '2e440e3a-91d6-4b6d-8268-289ea3a8329b', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.rrlth69f2f97fb44d1 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.rrlth69f2f97fb44d1 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.rrlth69f2f97fb44d1 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.rrlth69f2f97fb44d1 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.rrlth69f2f97fb44d1 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"hivux69f2f97fb4458\" ><!-- SEM -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-f76cfdbf-3591-4dda-828b-092125eedb42\"><span class=\"hs-cta-node hs-cta-f76cfdbf-3591-4dda-828b-092125eedb42\" id=\"hs-cta-f76cfdbf-3591-4dda-828b-092125eedb42\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/f76cfdbf-3591-4dda-828b-092125eedb42\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11425 lazyload\" id=\"hs-cta-img-f76cfdbf-3591-4dda-828b-092125eedb42\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/f76cfdbf-3591-4dda-828b-092125eedb42.png\"  alt=\"e-book Jak promowa\u0107 firm\u0119 na lokalnym rynku\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, 'f76cfdbf-3591-4dda-828b-092125eedb42', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.hivux69f2f97fb4458 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.hivux69f2f97fb4458 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.hivux69f2f97fb4458 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.hivux69f2f97fb4458 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.hivux69f2f97fb4458 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"hqnlz69f2f97fb4384\" ><div style=\"margin: 20px 0px;\">\n                <!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-d24c93bc-7b60-4339-bff4-106b7c262800\"><span class=\"hs-cta-node hs-cta-d24c93bc-7b60-4339-bff4-106b7c262800\" id=\"hs-cta-d24c93bc-7b60-4339-bff4-106b7c262800\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/d24c93bc-7b60-4339-bff4-106b7c262800\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11425 lazyload\" id=\"hs-cta-img-d24c93bc-7b60-4339-bff4-106b7c262800\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/d24c93bc-7b60-4339-bff4-106b7c262800.png\"  alt=\"jak za\u0142o\u017cy\u0107 sklep internetowy - pobierz e-booka \" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, 'd24c93bc-7b60-4339-bff4-106b7c262800', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n            <\/div><\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.hqnlz69f2f97fb4384 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.hqnlz69f2f97fb4384 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.hqnlz69f2f97fb4384 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.hqnlz69f2f97fb4384 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.hqnlz69f2f97fb4384 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;11425&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 ocena)&quot;,&quot;size&quot;:&quot;22&quot;,&quot;title&quot;:&quot;Zwrot towaru w sklepie \u2013 poradnik dla sprzedaj\u0105cego&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} ocena)&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 17.6px;\">\n            <span class=\"kksr-muted\">Rate this post<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>W \u015bwiecie e-commerce jednym z najcz\u0119stszych zagadnie\u0144, kt\u00f3re budzi nieporozumienia i w\u0105tpliwo\u015bci, jest temat zwrotu towaru. 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