{"id":11521,"date":"2025-01-07T12:39:12","date_gmt":"2025-01-07T11:39:12","guid":{"rendered":"https:\/\/wenet.pl\/blog\/?p=11521"},"modified":"2026-04-28T12:04:49","modified_gmt":"2026-04-28T10:04:49","slug":"reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc","status":"publish","type":"post","link":"https:\/\/wenet.pl\/blog\/reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc\/","title":{"rendered":"Reklamacja w sklepie internetowym \u2013 jak j\u0105 obs\u0142u\u017cy\u0107?"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1080\" height=\"720\" data-src=\"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2025\/01\/Reklamcja-w-sklepie-online.png\" alt=\"Reklamacja w sklepie internetowym\" class=\"wp-image-11522 colorbox-11521 lazyload\" data-srcset=\"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2025\/01\/Reklamcja-w-sklepie-online.png 1080w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2025\/01\/Reklamcja-w-sklepie-online-450x300.png 450w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2025\/01\/Reklamcja-w-sklepie-online-200x133.png 200w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2025\/01\/Reklamcja-w-sklepie-online-768x512.png 768w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2025\/01\/Reklamcja-w-sklepie-online-696x464.png 696w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2025\/01\/Reklamcja-w-sklepie-online-1068x712.png 1068w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2025\/01\/Reklamcja-w-sklepie-online-630x420.png 630w\" data-sizes=\"(max-width: 1080px) 100vw, 1080px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080\/720;\" \/><\/figure>\n\n\n\n<p><strong>Jako przedsi\u0119biorca doskonale zdajesz sobie spraw\u0119, \u017ce dobra obs\u0142uga klienta nie ko\u0144czy si\u0119 na sprzeda\u017cy \u2013 to, jak poradzisz sobie z problemami zg\u0142aszanymi przez kupuj\u0105cych, mo\u017ce wp\u0142yn\u0105\u0107 na opini\u0119 o Twojej firmie i jej sukces w d\u0142u\u017cszej perspektywie. Jak zatem obs\u0142u\u017cy\u0107 reklamacj\u0119, aby klienci pozostali zadowoleni i chcieli wr\u00f3ci\u0107 do Twojego sklepu? Oto praktyczny przewodnik.<\/strong><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Spis tre\u015bci<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Prze\u0142\u0105cznik Spisu Tre\u015bci\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #0a0a0a;color:#0a0a0a\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #0a0a0a;color:#0a0a0a\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/wenet.pl\/blog\/reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc\/#Reklamacja_towaru_zakupionego_przez_Internet_%E2%80%93_dzialania_po_stronie_sprzedajacego\" >Reklamacja towaru zakupionego przez Internet \u2013 dzia\u0142ania po stronie sprzedaj\u0105cego<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/wenet.pl\/blog\/reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc\/#1_Jasno_okresl_zasady_reklamacji\" >1. Jasno okre\u015bl zasady reklamacji<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/wenet.pl\/blog\/reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc\/#2_Reaguj_szybko\" >2. Reaguj szybko<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/wenet.pl\/blog\/reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc\/#3_Badz_empatyczny_i_uprzejmy\" >3. B\u0105d\u017a empatyczny i uprzejmy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/wenet.pl\/blog\/reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc\/#4_Proponuj_konkretne_rozwiazania\" >4. Proponuj konkretne rozwi\u0105zania<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/wenet.pl\/blog\/reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc\/#5_Analizuj_powtarzajace_sie_problemy\" >5. Analizuj powtarzaj\u0105ce si\u0119 problemy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/wenet.pl\/blog\/reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc\/#6_Dbaj_o_relacje_z_klientem_po_zakonczeniu_sprawy\" >6. Dbaj o relacj\u0119 z klientem po zako\u0144czeniu sprawy<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/wenet.pl\/blog\/reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc\/#Reklamacje_w_sklepie_internetowym_%E2%80%93_aspekty_prawne\" >Reklamacje w sklepie internetowym \u2013 aspekty prawne<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/wenet.pl\/blog\/reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc\/#Rekojmia_za_wady_towaru\" >R\u0119kojmia za wady towaru<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/wenet.pl\/blog\/reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc\/#Gwarancja_konsumencka\" >Gwarancja konsumencka<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/wenet.pl\/blog\/reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc\/#Odstapienie_od_umowy\" >Odst\u0105pienie od umowy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/wenet.pl\/blog\/reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc\/#Reklamacje_B2B\" >Reklamacje B2B<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/wenet.pl\/blog\/reklamacja-w-sklepie-internetowym-jak-ja-obsluzyc\/#Zwrot_wadliwego_towaru_%E2%80%93_podsumowanie\" >Zwrot wadliwego towaru \u2013 podsumowanie<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reklamacja_towaru_zakupionego_przez_Internet_%E2%80%93_dzialania_po_stronie_sprzedajacego\"><\/span>Reklamacja towaru zakupionego przez Internet \u2013 dzia\u0142ania po stronie sprzedaj\u0105cego<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Jasno_okresl_zasady_reklamacji\"><\/span>1. Jasno okre\u015bl zasady reklamacji<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Przejrzysto\u015b\u0107 to podstawa. Ju\u017c na etapie zakupu klient powinien mie\u0107 dost\u0119p do informacji o tym, jak mo\u017ce zg\u0142osi\u0107 reklamacj\u0119. Upewnij si\u0119, \u017ce na Twojej stronie internetowej znajduje si\u0119 zak\u0142adka \u201eReklamacje\u201d, gdzie krok po kroku opiszesz procedur\u0119. Wa\u017cne elementy to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>czas na z\u0142o\u017cenie reklamacji (np. 14 dni od momentu wykrycia wady),<\/li>\n\n\n\n<li>sposoby kontaktu (formularz online, e-mail, telefon),<\/li>\n\n\n\n<li>wymagane dokumenty (np. dow\u00f3d zakupu, zdj\u0119cia produktu).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Reaguj_szybko\"><\/span>2. Reaguj szybko<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Czas jest kluczowy.<\/p>\n\n\n\n<p>Im szybciej odpowiesz na reklamacj\u0119, tym bardziej profesjonalnie b\u0119dziesz postrzegany. D\u0142ugie oczekiwanie na odpowied\u017a frustruje klienta i mo\u017ce sprawi\u0107, \u017ce zacznie dzieli\u0107 si\u0119 negatywnymi opiniami w mediach spo\u0142eczno\u015bciowych.<\/p>\n\n\n\n<p>Dobrym standardem jest <strong>odpowied\u017a w ci\u0105gu 24-48 godzin<\/strong> od otrzymania zg\u0142oszenia. Je\u015bli sprawa wymaga d\u0142u\u017cszego czasu na rozpatrzenie, poinformuj o tym klienta, wyja\u015bniaj\u0105c przyczyn\u0119 op\u00f3\u017anienia i podaj przybli\u017cony termin zako\u0144czenia procedury.<\/p>\n\n\n\n<p>Przyk\u0142ad tre\u015bci:<\/p>\n\n\n\n<p>&#8220;Dzi\u0119kujemy za zg\u0142oszenie. Aktualnie analizujemy Twoj\u0105 reklamacj\u0119 i wr\u00f3cimy z odpowiedzi\u0105 najp\u00f3\u017aniej do 3 dni roboczych. Prosimy o cierpliwo\u015b\u0107!&#8221;<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-b8fd475f-5e8c-42a8-9ef5-d9ecce3e809a\"><span class=\"hs-cta-node hs-cta-b8fd475f-5e8c-42a8-9ef5-d9ecce3e809a\" id=\"hs-cta-b8fd475f-5e8c-42a8-9ef5-d9ecce3e809a\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/b8fd475f-5e8c-42a8-9ef5-d9ecce3e809a\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img colorbox-11521 lazyload\" id=\"hs-cta-img-b8fd475f-5e8c-42a8-9ef5-d9ecce3e809a\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/b8fd475f-5e8c-42a8-9ef5-d9ecce3e809a.png\"  alt=\"Sprawd\u017a, jak za\u0142o\u017cy\u0107 i wypromowa\u0107 sklep online &gt;&gt;&gt;\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, 'b8fd475f-5e8c-42a8-9ef5-d9ecce3e809a', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Badz_empatyczny_i_uprzejmy\"><\/span>3. B\u0105d\u017a empatyczny i uprzejmy<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Klient sk\u0142ada reklamacj\u0119, bo czuje, \u017ce co\u015b posz\u0142o nie tak. Podejd\u017a do sytuacji z empati\u0105. Unikaj formalnego, zimnego j\u0119zyka. Zamiast tego <strong>postaw na serdeczno\u015b\u0107<\/strong>.<\/p>\n\n\n\n<p>Przyk\u0142ad nieodpowiedniego podej\u015bcia:<\/p>\n\n\n\n<p>&#8220;Zgodnie z regulaminem sklep nie ponosi odpowiedzialno\u015bci za z\u0142e u\u017cytkowanie produktu.&#8221;<\/p>\n\n\n\n<p>Lepsze podej\u015bcie:<\/p>\n\n\n\n<p>&#8220;Przykro nam, \u017ce produkt nie spe\u0142ni\u0142 Twoich oczekiwa\u0144. Zrobimy wszystko, co w naszej mocy, aby szybko rozwi\u0105za\u0107 ten problem.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Proponuj_konkretne_rozwiazania\"><\/span>4. Proponuj konkretne rozwi\u0105zania<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Po rozpatrzeniu reklamacji zaproponuj klientowi jedno lub kilka rozwi\u0105za\u0144. Mog\u0105 to by\u0107:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>wymiana produktu na nowy,<\/li>\n\n\n\n<li>zwrot pieni\u0119dzy,<\/li>\n\n\n\n<li>naprawa produktu,<\/li>\n\n\n\n<li>bon rabatowy na przysz\u0142e zakupy.<\/li>\n<\/ul>\n\n\n\n<p>Daj klientowi wyb\u00f3r, je\u015bli to mo\u017cliwe. Dzi\u0119ki temu poczuje si\u0119 potraktowany indywidualnie.<\/p>\n\n\n\n<p>Przyk\u0142ad tre\u015bci:<\/p>\n\n\n\n<p>&#8220;Mo\u017cemy zaproponowa\u0107 Ci wymian\u0119 produktu na nowy lub zwrot pieni\u0119dzy. Wyb\u00f3r nale\u017cy do Ciebie!&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Analizuj_powtarzajace_sie_problemy\"><\/span>5. Analizuj powtarzaj\u0105ce si\u0119 problemy<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Je\u015bli pewne reklamacje powtarzaj\u0105 si\u0119 cz\u0119\u015bciej, warto przyjrze\u0107 si\u0119 przyczynom. By\u0107 mo\u017ce produkt ma wad\u0119 produkcyjn\u0105 albo proces pakowania wymaga usprawnie\u0144. Rozwi\u0105zywanie problem\u00f3w u \u017ar\u00f3d\u0142a pozwoli Ci zaoszcz\u0119dzi\u0107 czas i pieni\u0105dze w przysz\u0142o\u015bci.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Dbaj_o_relacje_z_klientem_po_zakonczeniu_sprawy\"><\/span>6. Dbaj o relacj\u0119 z klientem po zako\u0144czeniu sprawy<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Po zako\u0144czeniu procedury reklamacyjnej warto jeszcze raz skontaktowa\u0107 si\u0119 z klientem i zapyta\u0107, czy jest zadowolony z rozwi\u0105zania. To prosty gest, kt\u00f3ry mo\u017ce sprawi\u0107, \u017ce klient poczuje si\u0119 doceniony.<\/p>\n\n\n\n<p>Przyk\u0142ad:<\/p>\n\n\n\n<p>&#8220;Czy wszystko zosta\u0142o za\u0142atwione zgodnie z Twoimi oczekiwaniami? Je\u015bli masz dodatkowe pytania, jeste\u015bmy do dyspozycji!&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reklamacje_w_sklepie_internetowym_%E2%80%93_aspekty_prawne\"><\/span>Reklamacje w sklepie internetowym \u2013 aspekty prawne<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>W przypadku sklep\u00f3w internetowych reklamacje reguluje kilka akt\u00f3w prawnych, w tym przede wszystkim:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Kodeks cywilny<\/strong> \u2013 dotyczy r\u0119kojmi za wady towaru,<\/li>\n\n\n\n<li><strong>Ustawa o prawach konsumenta<\/strong> \u2013 reguluje kwestie odst\u0105pienia od umowy i gwarancji konsumenckiej.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Rekojmia_za_wady_towaru\"><\/span>R\u0119kojmia za wady towaru<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Ka\u017cdy klient ma prawo do z\u0142o\u017cenia reklamacji z tytu\u0142u r\u0119kojmi. W praktyce oznacza to, \u017ce <strong>sprzedawca odpowiada za wady towaru, kt\u00f3re istnia\u0142y w momencie zakupu<\/strong> lub ujawni\u0142y si\u0119 w ci\u0105gu 2 lat od zakupu (lub w ci\u0105gu 1 roku w przypadku rzeczy u\u017cywanych, je\u015bli strony tak uzgodni\u0142y).<\/p>\n\n\n\n<p>W ramach r\u0119kojmi klient mo\u017ce \u017c\u0105da\u0107:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>naprawy towaru,<\/li>\n\n\n\n<li>wymiany na nowy,<\/li>\n\n\n\n<li>obni\u017cenia ceny,<\/li>\n\n\n\n<li>odst\u0105pienia od umowy (je\u015bli wada jest istotna).<\/li>\n<\/ul>\n\n\n\n<p><strong>Sprzedawca ma obowi\u0105zek rozpatrzy\u0107 reklamacj\u0119 w ci\u0105gu 14 dni od jej otrzymania<\/strong>. Brak odpowiedzi w tym czasie oznacza, \u017ce reklamacja zostaje uznana.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Gwarancja_konsumencka\"><\/span>Gwarancja konsumencka<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Gwarancja jest dobrowolnym zobowi\u0105zaniem producenta lub sprzedawcy. Warunki gwarancji okre\u015bla dokument gwarancyjny do\u0142\u0105czony do produktu. Klient mo\u017ce wybra\u0107, czy chce skorzysta\u0107 z r\u0119kojmi, czy z gwarancji \u2013 to dwie niezale\u017cne \u015bcie\u017cki.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Odstapienie_od_umowy\"><\/span>Odst\u0105pienie od umowy<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Zgodnie z ustaw\u0105 o prawach konsumenta <strong>klient ma prawo odst\u0105pi\u0107 od umowy zawartej na odleg\u0142o\u015b\u0107<\/strong> (np. w sklepie internetowym) bez podania przyczyny w terminie 14 dni od otrzymania towaru. Je\u015bli klient odst\u0119puje od umowy, sprzedawca musi zwr\u00f3ci\u0107 mu pe\u0142n\u0105 kwot\u0119, w tym koszty dostawy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reklamacje_B2B\"><\/span>Reklamacje B2B<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>W przypadku transakcji mi\u0119dzy firmami (B2B) r\u0119kojmia mo\u017ce zosta\u0107 wy\u0142\u0105czona w umowie. Warto wi\u0119c zadba\u0107 o odpowiednie zapisy w regulaminie i umowach handlowych.<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-ccb2ab25-2334-4479-993f-5deb6827013a\"><span class=\"hs-cta-node hs-cta-ccb2ab25-2334-4479-993f-5deb6827013a\" id=\"hs-cta-ccb2ab25-2334-4479-993f-5deb6827013a\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/ccb2ab25-2334-4479-993f-5deb6827013a\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img colorbox-11521 lazyload\" id=\"hs-cta-img-ccb2ab25-2334-4479-993f-5deb6827013a\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/ccb2ab25-2334-4479-993f-5deb6827013a.png\"  alt=\"Zam\u00f3w budow\u0119 e-sklepu\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, 'ccb2ab25-2334-4479-993f-5deb6827013a', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zwrot_wadliwego_towaru_%E2%80%93_podsumowanie\"><\/span>Zwrot wadliwego towaru \u2013 podsumowanie<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Profesjonalna obs\u0142uga reklamacji to nie tylko obowi\u0105zek, ale tak\u017ce szansa na budowanie pozytywnego wizerunku Twojej firmy. <strong>Jasne zasady, szybka reakcja, empatia i gotowo\u015b\u0107<\/strong> do rozwi\u0105zywania problem\u00f3w to kluczowe elementy, kt\u00f3re pozwol\u0105 Ci zdoby\u0107 zaufanie klient\u00f3w.<\/p>\n\n\n\n<p>Pami\u0119taj, \u017ce zadowolony klient nie tylko wr\u00f3ci do Ciebie na kolejne zakupy, ale te\u017c poleci Tw\u00f3j sklep innym.<\/p><div class=\"hwubi69f2c7690eb3e\" ><!-- Komunikacja z klientem -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\"><span class=\"hs-cta-node hs-cta-8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\" id=\"hs-cta-8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11521 lazyload\" id=\"hs-cta-img-8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/8265bd58-ea47-4c6a-9f25-dd290dd6f8c8.png\"  alt=\"Nowe wezwanie do dzia\u0142ania\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '8265bd58-ea47-4c6a-9f25-dd290dd6f8c8', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); 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<\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.xiaft69f2c7690e9bd {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.xiaft69f2c7690e9bd {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.xiaft69f2c7690e9bd {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.xiaft69f2c7690e9bd {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.xiaft69f2c7690e9bd {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"avbpx69f2c7690e93d\" ><!-- Tworzenie stron -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\"><span class=\"hs-cta-node hs-cta-ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\" id=\"hs-cta-ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11521 lazyload\" id=\"hs-cta-img-ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc.png\"  alt=\"Nowe wezwanie do dzia\u0142ania\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, 'ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.avbpx69f2c7690e93d {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.avbpx69f2c7690e93d {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.avbpx69f2c7690e93d {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.avbpx69f2c7690e93d {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.avbpx69f2c7690e93d {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"kqlsn69f2c7690e8bd\" ><!-- Strategia marketingowa -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-9d4aa58d-1ab7-4301-b000-ac3d639abc98\"><span class=\"hs-cta-node hs-cta-9d4aa58d-1ab7-4301-b000-ac3d639abc98\" id=\"hs-cta-9d4aa58d-1ab7-4301-b000-ac3d639abc98\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/9d4aa58d-1ab7-4301-b000-ac3d639abc98\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11521 lazyload\" id=\"hs-cta-img-9d4aa58d-1ab7-4301-b000-ac3d639abc98\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/9d4aa58d-1ab7-4301-b000-ac3d639abc98.png\"  alt=\"Nowe wezwanie do dzia\u0142ania\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '9d4aa58d-1ab7-4301-b000-ac3d639abc98', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.kqlsn69f2c7690e8bd {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.kqlsn69f2c7690e8bd {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.kqlsn69f2c7690e8bd {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.kqlsn69f2c7690e8bd {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.kqlsn69f2c7690e8bd {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"ixwoi69f2c7690e840\" ><!-- Social Media -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-387c3571-1376-4b17-bb02-3ee7c0d54013\"><span class=\"hs-cta-node hs-cta-387c3571-1376-4b17-bb02-3ee7c0d54013\" id=\"hs-cta-387c3571-1376-4b17-bb02-3ee7c0d54013\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/387c3571-1376-4b17-bb02-3ee7c0d54013\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11521 lazyload\" id=\"hs-cta-img-387c3571-1376-4b17-bb02-3ee7c0d54013\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/387c3571-1376-4b17-bb02-3ee7c0d54013.png\"  alt=\"Nowe wezwanie do dzia\u0142ania\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '387c3571-1376-4b17-bb02-3ee7c0d54013', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.ixwoi69f2c7690e840 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.ixwoi69f2c7690e840 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.ixwoi69f2c7690e840 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.ixwoi69f2c7690e840 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.ixwoi69f2c7690e840 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"icgcs69f2c7690e7c4\" ><!-- Copywriting -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\"><span class=\"hs-cta-node hs-cta-0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\" id=\"hs-cta-0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\" target=\"_blank\" rel=\"noopener, nofollow\"><img class=\"hs-cta-img colorbox-11521 lazyload\" id=\"hs-cta-img-0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/0d4fb5f3-b88d-4456-a7be-207e7a27d1d8.png\"  alt=\"e-book Jak tworzy\u0107 tre\u015bci, kt\u00f3re przyci\u0105gn\u0105 Twoich klient\u00f3w\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '0d4fb5f3-b88d-4456-a7be-207e7a27d1d8', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.icgcs69f2c7690e7c4 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.icgcs69f2c7690e7c4 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.icgcs69f2c7690e7c4 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.icgcs69f2c7690e7c4 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.icgcs69f2c7690e7c4 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"zxvgt69f2c7690e742\" ><!-- SEO1 -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-2e440e3a-91d6-4b6d-8268-289ea3a8329b\"><span class=\"hs-cta-node hs-cta-2e440e3a-91d6-4b6d-8268-289ea3a8329b\" id=\"hs-cta-2e440e3a-91d6-4b6d-8268-289ea3a8329b\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/2e440e3a-91d6-4b6d-8268-289ea3a8329b\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11521 lazyload\" id=\"hs-cta-img-2e440e3a-91d6-4b6d-8268-289ea3a8329b\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/2e440e3a-91d6-4b6d-8268-289ea3a8329b.png\"  alt=\"e-book SEO lokalne od A do Z\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '2e440e3a-91d6-4b6d-8268-289ea3a8329b', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.zxvgt69f2c7690e742 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.zxvgt69f2c7690e742 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.zxvgt69f2c7690e742 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.zxvgt69f2c7690e742 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.zxvgt69f2c7690e742 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"ckfyo69f2c7690e6bf\" ><!-- SEM -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-f76cfdbf-3591-4dda-828b-092125eedb42\"><span class=\"hs-cta-node hs-cta-f76cfdbf-3591-4dda-828b-092125eedb42\" id=\"hs-cta-f76cfdbf-3591-4dda-828b-092125eedb42\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/f76cfdbf-3591-4dda-828b-092125eedb42\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11521 lazyload\" id=\"hs-cta-img-f76cfdbf-3591-4dda-828b-092125eedb42\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/f76cfdbf-3591-4dda-828b-092125eedb42.png\"  alt=\"e-book Jak promowa\u0107 firm\u0119 na lokalnym rynku\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, 'f76cfdbf-3591-4dda-828b-092125eedb42', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.ckfyo69f2c7690e6bf {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.ckfyo69f2c7690e6bf {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.ckfyo69f2c7690e6bf {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.ckfyo69f2c7690e6bf {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.ckfyo69f2c7690e6bf {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"apfbq69f2c7690e62a\" ><div style=\"margin: 20px 0px;\">\n                <!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-d24c93bc-7b60-4339-bff4-106b7c262800\"><span class=\"hs-cta-node hs-cta-d24c93bc-7b60-4339-bff4-106b7c262800\" id=\"hs-cta-d24c93bc-7b60-4339-bff4-106b7c262800\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/d24c93bc-7b60-4339-bff4-106b7c262800\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-11521 lazyload\" id=\"hs-cta-img-d24c93bc-7b60-4339-bff4-106b7c262800\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/d24c93bc-7b60-4339-bff4-106b7c262800.png\"  alt=\"jak za\u0142o\u017cy\u0107 sklep internetowy - pobierz e-booka \" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, 'd24c93bc-7b60-4339-bff4-106b7c262800', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n            <\/div><\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.apfbq69f2c7690e62a {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.apfbq69f2c7690e62a {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.apfbq69f2c7690e62a {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.apfbq69f2c7690e62a {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.apfbq69f2c7690e62a {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;11521&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 ocena)&quot;,&quot;size&quot;:&quot;22&quot;,&quot;title&quot;:&quot;Reklamacja w sklepie internetowym \u2013 jak j\u0105 obs\u0142u\u017cy\u0107?&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} ocena)&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; 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