{"id":13620,"date":"2026-03-27T10:03:02","date_gmt":"2026-03-27T09:03:02","guid":{"rendered":"https:\/\/wenet.pl\/blog\/?p=13620"},"modified":"2026-04-30T12:27:55","modified_gmt":"2026-04-30T10:27:55","slug":"jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek","status":"publish","type":"post","link":"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/","title":{"rendered":"Jak odpowiada\u0107 na negatywne komentarze? Gar\u015b\u0107 wskaz\u00f3wek"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"800\" data-src=\"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze-1200x800.jpg\" alt=\"Odpowiadanie na negatywne komentarze\" class=\"wp-image-13621 colorbox-13620 lazyload\" data-srcset=\"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze-1200x800.jpg 1200w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze-450x300.jpg 450w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze-200x133.jpg 200w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze-768x512.jpg 768w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze-1536x1024.jpg 1536w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze-2048x1365.jpg 2048w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze-696x464.jpg 696w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze-1068x712.jpg 1068w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze-630x420.jpg 630w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze-1260x840.jpg 1260w, https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze-1920x1280.jpg 1920w\" data-sizes=\"(max-width: 1200px) 100vw, 1200px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200\/800;\" \/><\/figure>\n\n\n\n<p><strong>Prowadzenie firmy wi\u0105\u017ce si\u0119 z mi\u0142ymi momentami, kiedy to klienci chwal\u0105 nasze us\u0142ugi, nasze produkty, ale niestety nie zawsze tak si\u0119 dzieje. Zdarza si\u0119, \u017ce jeste\u015bmy krytykowani i to na forum publicznym, nie tylko na forum internetowym, ale na przyk\u0142ad w Social Mediach czy w komentarzach na blogu.&nbsp;Co wtedy robi\u0107: odpowiada\u0107, ignorowa\u0107 czy usuwa\u0107?<\/strong><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Spis tre\u015bci<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Prze\u0142\u0105cznik Spisu Tre\u015bci\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #0a0a0a;color:#0a0a0a\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #0a0a0a;color:#0a0a0a\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#Jak_radzic_sobie_z_negatywnymi_opiniami\" >Jak radzi\u0107 sobie z negatywnymi opiniami?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#1_Odpowiadaj_szybko\" >1.&nbsp;Odpowiadaj szybko<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#2_Inicjuj_prywatne_rozmowy\" >2.&nbsp;Inicjuj prywatne rozmowy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#3_Przyznawaj_sie_do_bledow\" >3.&nbsp;Przyznawaj si\u0119 do b\u0142\u0119d\u00f3w<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#4_Pytaj_o_szczegoly\" >4. Pytaj o szczeg\u00f3\u0142y<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#5_Nie_usuwaj_komentarzy_chyba_ze%E2%80%A6\" >5.&nbsp;&nbsp;Nie usuwaj komentarzy (chyba, \u017ce\u2026)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#6_Nie_odpowiadaj_wszystkim\" >6.&nbsp;Nie odpowiadaj wszystkim<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#Jak_reagowac_na_negatywne_komentarze_Podsumowanie\" >Jak reagowa\u0107 na negatywne komentarze? Podsumowanie<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-6598b816-249c-411d-abb1-65d7e306b7eb\"><span class=\"hs-cta-node hs-cta-6598b816-249c-411d-abb1-65d7e306b7eb\" id=\"hs-cta-6598b816-249c-411d-abb1-65d7e306b7eb\" style=\"visibility: visible;\" data-hs-drop=\"true\"><a id=\"cta_button_25646044_8e83d110-7b83-4530-8edc-88d122e1b680\" class=\"cta_button \" href=\"https:\/\/stronywww.wenet.pl\/cs\/c\/?cta_guid=8e83d110-7b83-4530-8edc-88d122e1b680&amp;signature=AHFS_atZRwG_zKhVG1aAw5eFgEekRNGrhQ&amp;utm_referrer=https%3A%2F%2Fapp.clickup.com%2Ft%2F869ckzqv5&amp;portal_id=25646044&amp;placement_guid=6598b816-249c-411d-abb1-65d7e306b7eb&amp;click=78b794ad-1f6f-48ea-a74a-180f6fcd986c&amp;redirect_url=AD7p6W8izRSlgXJeLvsDN5DXdrK8iGzmixOlbUrkYt_Y0PyfKHzliFC23_9Lx8eWdHzFLn3tuN9hmEqFKBmZacj2wYrCYCgJZvpVOconQFTLFmQS-lelmXOH4aaPYG1TXpSM0WWCa6EHR5wDxjEYr8kxz27JRCgNIb-lA4WAsXHcfyFgpMYE8i6w75g-yavVO0lDO49-yBVoYVdCa8VOytMcnzb1LQX83JUTQSw6e_TDIkdCKuJTPHfqgVkv5GhOM6V44tY5rCFV8-fKvF2T_YeiosadfIEutg&amp;hsutk=f7eda5b531865e1afd1ef5c01f407daf&amp;canon=https%3A%2F%2Fwenet.pl%2Fpodcast%2Fsocial-media%2Fjak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek&amp;ts=1774600603926&amp;__hstc=27463395.f7eda5b531865e1afd1ef5c01f407daf.1773748675862.1774595497308.1774598646967.25&amp;__hssc=27463395.11.1774598646967&amp;__hsfp=d9b9927f8d20d2fae25372d317bed515\" target=\"_blank\" rel=\"noopener\" style=\"\" cta_dest_link=\"https:\/\/marketinglokalny.wenet.pl\/\" title=\"Promuj swoj\u0105 firm\u0119\"><span style=\"color: #ffffff; font-size: 18px;\"><strong>Promuj swoj\u0105 firm\u0119<\/strong><\/span><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '6598b816-249c-411d-abb1-65d7e306b7eb', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Jak_radzic_sobie_z_negatywnymi_opiniami\"><\/span>Jak radzi\u0107 sobie z negatywnymi opiniami?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Przygotowa\u0142em 6 wskaz\u00f3wek, kt\u00f3re u\u0142atwi\u0105 Ci opracowanie strategii dzia\u0142ania w sytuacji kryzysowej.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Odpowiadaj_szybko\"><\/span>1.&nbsp;Odpowiadaj szybko<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Przypu\u015b\u0107my, \u017ce na Twoim profilu na Faceboou pojawia si\u0119 negatywny komentarz dotycz\u0105cy Twojej oferty. Co w\u00f3wczas robisz? Prawid\u0142owa odpowied\u017a brzmi: odpowiadasz na ten komentarz jak najszybciej. To bardzo wa\u017cne. W\u00f3wczas pokazujesz, \u017ce jeste\u015b zaanga\u017cowany w sprawy swojej spo\u0142eczno\u015bci i&nbsp;gotowy do interakcji.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Inicjuj_prywatne_rozmowy\"><\/span>2.&nbsp;Inicjuj prywatne rozmowy<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Je\u015bli sprawa zaczyna si\u0119 rozwija\u0107 albo czujesz, \u017ce mo\u017cesz rozwi\u0105za\u0107 ten problem, bo jest to co\u015b, co na przyk\u0142ad klient mo\u017ce zareklamowa\u0107, postaraj si\u0119 sprowadzi\u0107 t\u0119 rozmow\u0119 na teren prywatny, czyli porozmawiaj na tak zwanym PRIV-ie. Albo popro\u015b o numer telefonu do klienta, \u017ceby\u015b m\u00f3g\u0142 do niego zadzwoni\u0107 i wyja\u015bni\u0107 wszystkie pretensje, kt\u00f3re zosta\u0142y wyra\u017cone w opinii, kt\u00f3r\u0105 wyg\u0142asza publicznie.&nbsp;<strong>Nie ma sensu wchodzi\u0107 w konflikt z niezadowolonym klientem na oczach wszystkich<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Przyznawaj_sie_do_bledow\"><\/span>3.&nbsp;Przyznawaj si\u0119 do b\u0142\u0119d\u00f3w<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Staraj si\u0119 nie nastawia\u0107 bojowo. Przyjmij zasad\u0119, \u017ce klient ma zawsze racj\u0119.&nbsp;Je\u015bli kto\u015b ocenia negatywnie Tw\u00f3j produkt, powiedz, \u017ce jest Ci przykro. Je\u015bli jeste\u015b w stanie to jako\u015b wyja\u015bni\u0107, mo\u017cesz to zrobi\u0107 w kilku kr\u00f3tkich zdaniach.<\/p>\n\n\n\n<p>Przypu\u015b\u0107my, \u017ce prowadzisz pizzeri\u0119 i klient dosta\u0142 spalon\u0105 pizz\u0119. Po prostu odpowiedz, \u017ce w takich wypadkach mo\u017ce ubiega\u0107 si\u0119 o reklamacje, a Ty akurat masz nowego kucharza albo niekt\u00f3rzy kucharze czasami pope\u0142niaj\u0105 b\u0142\u0119dy, bo s\u0105 tylko lud\u017ami.&nbsp;<\/p>\n\n\n\n<p>Chodzi o otwarty dialog i szczere odpowiedzi. <strong>Chowanie g\u0142owy w piasek, szczeg\u00f3lnie przy konstruktywnej krytyce, jest \u017ale widziane<\/strong>. Warto cz\u0119sto traktowa\u0107 skargi jako co\u015b konstruktywnego, jako informacj\u0119 zwrotn\u0105, kt\u00f3ra pozwoli Ci ulepsza\u0107 swoje produkty czy us\u0142ugi.&nbsp;<\/p>\n\n\n\n<p>Wchodz\u0105c w dialog z niezadowolonym klientem, mo\u017cesz zamieni\u0107 go w potencjalnego klienta, kt\u00f3ry b\u0119dzie do Ciebie wraca\u0142.&nbsp;<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-4c7d43a9-b591-48fa-aa14-30c7d3fe8e8c\"><span class=\"hs-cta-node hs-cta-4c7d43a9-b591-48fa-aa14-30c7d3fe8e8c\" id=\"hs-cta-4c7d43a9-b591-48fa-aa14-30c7d3fe8e8c\" style=\"visibility: visible;\" data-hs-drop=\"true\"><a id=\"cta_button_25646044_83c00650-70ce-4882-abc4-c957dc5e5542\" class=\"cta_button\" href=\"https:\/\/stronywww.wenet.pl\/cs\/c\/?cta_guid=83c00650-70ce-4882-abc4-c957dc5e5542&amp;signature=AHFS_auhcIlljC2tIeGhHXNCvFgEn66yVQ&amp;utm_referrer=https%3A%2F%2Fapp.clickup.com%2Ft%2F869ckzqv5&amp;portal_id=25646044&amp;placement_guid=4c7d43a9-b591-48fa-aa14-30c7d3fe8e8c&amp;click=27a2f60f-046b-40b0-b098-8d6becff7623&amp;redirect_url=AD7p6W9R-ntbvTELOorOcXy7mniYPgnxdEQ4MjCVSrj5p28QJAtsUigDny6HtZGvg_8BRO3hMYMFDQF-chBGaCU4tDVa4xaqxjykxETNcEJVjv1iCVjhovj0QnAIia-PxGwlbXBAyPTwKghB52wKE9EwjKGL9ky_w23QYJ07A0JnF4RPgDdSiijLIl2-T-Ewmc05Dg66D8Mhz3QAPulu7htUsLK-V7SfxD6_c0Myxw-p1jSJaGMZT4TzILbccgddLKRTEORkd0Kq4NLmxyBiGeUI6K6fIyWVGA&amp;hsutk=f7eda5b531865e1afd1ef5c01f407daf&amp;canon=https%3A%2F%2Fwenet.pl%2Fpodcast%2Fsocial-media%2Fjak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek&amp;ts=1774600603936&amp;__hstc=27463395.f7eda5b531865e1afd1ef5c01f407daf.1773748675862.1774595497308.1774598646967.25&amp;__hssc=27463395.11.1774598646967&amp;__hsfp=d9b9927f8d20d2fae25372d317bed515\" target=\"_blank\" rel=\"noopener\" cta_dest_link=\"https:\/\/marketinglokalny.wenet.pl\/\"><img decoding=\"async\" id=\"hs-cta-img-4c7d43a9-b591-48fa-aa14-30c7d3fe8e8c\" class=\"hs-cta-img  colorbox-13620 lazyload\" style=\"--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200\/320;border-width: 0px;\" mce_noresize=\"1\" alt=\"Nowe wezwanie do dzia\u0142ania\" height=\"320\" width=\"1200\" data-src=\"https:\/\/25646044.fs1.hubspotusercontent-eu1.net\/hub\/25646044\/hubfs\/1200x320-ml-v2-a.jpg?height=320&amp;width=1200\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\"><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '4c7d43a9-b591-48fa-aa14-30c7d3fe8e8c', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Pytaj_o_szczegoly\"><\/span>4. Pytaj o szczeg\u00f3\u0142y<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Niestety, nie wszystkie komentarze s\u0105 zawsze konstruktywne. Zdarza si\u0119 tak, \u017ce klient atakuje i obra\u017ca. W\u00f3wczas, je\u015bli nie przekracza to jakich\u015b granic przyj\u0119tych na danym portalu, zapytaj, o co chodzi. Wtedy otwierasz dwie drogi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>albo klient zamilknie i nic nie odpowie, co b\u0119dzie \u015bwiadczy\u0142o o tym, \u017ce by\u0142 to po prostu atak, maj\u0105cy na celu zwr\u00f3cenie na siebie uwagi,<\/li>\n\n\n\n<li>albo napisze, o co chodzi i wtedy mo\u017cesz zastosowa\u0107 te taktyki, o kt\u00f3rych powiedzia\u0142em wcze\u015bniej, czyli jest \u201emi przykro\u201d i \u201edoceniam krytyk\u0119\u201d, innymi s\u0142owy: starasz si\u0119 rozwi\u0105za\u0107 dan\u0105 sytuacj\u0119 w mi\u0142ej atmosferze.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Nie_usuwaj_komentarzy_chyba_ze%E2%80%A6\"><\/span>5.&nbsp;&nbsp;Nie usuwaj komentarzy (chyba, \u017ce\u2026)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Czasami zdarza si\u0119 tak, \u017ce komentarz jest wyj\u0105tkowo wulgarny albo zawiera gro\u017aby. Wtedy mo\u017cna go usun\u0105\u0107 albo zg\u0142osi\u0107. &nbsp;<\/p>\n\n\n\n<p>W innych wypadkach raczej nie usuwamy komentarzy, nawet tych negatywnych. \u0179le to \u015bwiadczy o Tobie, zra\u017ca do Ciebie osob\u0119 komentuj\u0105c\u0105, ale tak\u017ce ca\u0142\u0105 spo\u0142eczno\u015b\u0107, kt\u00f3ra gdzie\u015b tam obraca si\u0119 wok\u00f3\u0142 Twojego profilu.&nbsp;<\/p>\n\n\n\n<p>\u015awiadczy to o tym, \u017ce co\u015b ukrywasz, starasz si\u0119 co\u015b zatuszowa\u0107. Psuje to wiarygodno\u015b\u0107 Twojej firmy. Dlatego zasada jest taka, \u017ce merytorycznych komentarzy negatywnych na pewno nie usuwamy.&nbsp;Staramy si\u0119 usuwa\u0107 tylko te komentarze, kt\u00f3re przekraczaj\u0105 granice dobrego smaku, granice kultury.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Nie_odpowiadaj_wszystkim\"><\/span>6.&nbsp;Nie odpowiadaj wszystkim<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Nie odpowiadaj wszystkim, nie trzeba tego robi\u0107.<\/p>\n\n\n\n<p>Najpierw warto zidentyfikowa\u0107, co to jest za osoba, czy to przypadkiem nie jest profil, kt\u00f3ry powsta\u0142 tylko po to, \u017ceby obra\u017ca\u0107 w komentarzach, albo czy po prostu nie jest to troll internetowy.<\/p>\n\n\n\n<p>Dlatego <strong>warto weryfikowa\u0107 komentarze i sprawdza\u0107, z kim mamy do czynienia<\/strong>. Czy to rzeczywi\u015bcie osoba, kt\u00f3ra jest na Facebooku od lat, ma swoich znajomych, swoje zdj\u0119cia i mamy pewno\u015b\u0107, \u017ce korzysta\u0142a z naszych us\u0142ug lub z naszych produkt\u00f3w. Czy po prostu jest internetowym hejterem. Warto na to zwr\u00f3ci\u0107 uwag\u0119, \u017ceby nie wchodzi\u0107 w publiczne k\u0142\u00f3tnie i bijatyki na s\u0142owa w komentarzach.<\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-2e78c642-e432-4a69-aeb2-7ae664918362\"><span class=\"hs-cta-node hs-cta-2e78c642-e432-4a69-aeb2-7ae664918362\" id=\"hs-cta-2e78c642-e432-4a69-aeb2-7ae664918362\" style=\"visibility: visible;\" data-hs-drop=\"true\"><a id=\"cta_button_25646044_7fecbb49-ef08-4989-9644-91a789d2635d\" class=\"cta_button \" href=\"https:\/\/stronywww.wenet.pl\/cs\/c\/?cta_guid=7fecbb49-ef08-4989-9644-91a789d2635d&amp;signature=AHFS_avuA7PEaNlDxiitqyZhabYQ8WZzHw&amp;utm_referrer=https%3A%2F%2Fapp.clickup.com%2Ft%2F869ckzqv5&amp;portal_id=25646044&amp;placement_guid=2e78c642-e432-4a69-aeb2-7ae664918362&amp;click=1e32df9a-8ae1-417a-8070-38a46257403c&amp;redirect_url=AD7p6W8ZUW-zQQlY0e6U2HfbncZVIRjrvXMCyepcC7yUAHTdB91d5NdIMRG-g2lI9Vr8vWrPJmXVdJva6aXYyp7tI9Za7fvmlP2q45sqPCtvl2PNaznsu7wap48tazKfDC7K_eJiyqJ3Y6lmA0M3a7vBOXOA4y6-51rCDIxCLszfBKABWNtLdErZ_kItDVh0M61-z0JkjuIIKnUpC5DKBqQxmg-HJrRmdGt-gih2vg9yNWH5QVOq_cEHzbWhEHOv3MKrBQC9YEu6&amp;hsutk=f7eda5b531865e1afd1ef5c01f407daf&amp;canon=https%3A%2F%2Fwenet.pl%2Fpodcast%2Fsocial-media%2Fjak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek&amp;ts=1774600603930&amp;__hstc=27463395.f7eda5b531865e1afd1ef5c01f407daf.1773748675862.1774595497308.1774598646967.25&amp;__hssc=27463395.11.1774598646967&amp;__hsfp=d9b9927f8d20d2fae25372d317bed515\" target=\"_blank\" rel=\"noopener\" style=\"\" cta_dest_link=\"https:\/\/newsletter.wenet.pl\/1\" title=\"Zapisz si\u0119 do newslettera. Dostaniesz e-book w prezencie &gt;&gt;&gt;\"><strong><span style=\"color: #ff8094;\">Zapisz si\u0119 do newslettera. Dostaniesz e-book w prezencie &gt;&gt;&gt;<\/span><\/strong><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '2e78c642-e432-4a69-aeb2-7ae664918362', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Jak_reagowac_na_negatywne_komentarze_Podsumowanie\"><\/span>Jak reagowa\u0107 na negatywne komentarze? Podsumowanie<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Og\u00f3lnie rzecz bior\u0105c, z negatywnymi komentarzami trzeba obchodzi\u0107 si\u0119 \u0142agodnie i natychmiastowo. <strong>Szybka odpowied\u017a na komentarz to wygrana bitwa, \u017cyczliwa odpowied\u017a to wygrana wojna<\/strong>.<\/p>\n\n\n\n<p>Dlatego warto by\u0107 mi\u0142ym i stara\u0107 si\u0119 \u0142agodzi\u0107 trudne sytuacje, nie zaognia\u0107 ich, nie wchodzi\u0107 w przepychanki s\u0142owne, kt\u00f3re s\u0105 zupe\u0142nie niepotrzebne. Je\u015bli sytuacja jest naprawd\u0119 skomplikowana i z\u0142o\u017cona, warto odezwa\u0107 si\u0119 do tej osoby prywatnie czy telefonicznie, e-mailowo albo w prywatnej wiadomo\u015bci na danym portalu, \u017ceby wyja\u015bni\u0107 sytuacj\u0119.<\/p>\n\n\n\n<p>Ustalaj granic\u0119 na swoich profilach i ich si\u0119 trzymaj. <strong>Je\u015bli nie akceptujesz wulgaryzm\u00f3w, to usuwaj te komentarze, informuj\u0105c jednocze\u015bnie o tym ca\u0142\u0105 spo\u0142eczno\u015b\u0107<\/strong>.<\/p>\n\n\n\n<p>Wskaz\u00f3wki, kt\u00f3re tu przedstawi\u0142em sprawdz\u0105 si\u0119 w mediach spo\u0142eczno\u015bciowych, czyli na Facebooku, Instagramie czy Twitterze,&nbsp;ale tak\u017ce w komentarzach na blogu czy w wizyt\u00f3wce w Profilu Firmy w Google (dawniej Google Moja Firma).<\/p>\n\n\n\n<p>My\u015bl\u0119, \u017ce ka\u017cdy przedsi\u0119biorca znajdzie tu dla siebie co\u015b, co pomo\u017ce mu prowadzi\u0107 dialog i komunikacj\u0119 ze swoimi nie zawsze mi\u0142ymi i sympatycznymi klientami, bo nie tylko tacy si\u0119 zdarzaj\u0105, o czym pewnie doskonale wiecie.<\/p>\n\n\n\n<p>Materia\u0142 powsta\u0142 na podstawie podcastu: <em>\u201eJak odpowiada\u0107 na negatywne komentarze? Gar\u015b\u0107 wskaz\u00f3wek\u201d <\/em>przygotowanego przez WeNet.<\/p>\n\n\n\n<p><\/p><div class=\"nydpg6a09081edef1d\" ><!-- Komunikacja z klientem -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\"><span class=\"hs-cta-node hs-cta-8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\" id=\"hs-cta-8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-13620 lazyload\" id=\"hs-cta-img-8265bd58-ea47-4c6a-9f25-dd290dd6f8c8\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/8265bd58-ea47-4c6a-9f25-dd290dd6f8c8.png\"  alt=\"Nowe wezwanie do dzia\u0142ania\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '8265bd58-ea47-4c6a-9f25-dd290dd6f8c8', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.nydpg6a09081edef1d {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.nydpg6a09081edef1d {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.nydpg6a09081edef1d {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.nydpg6a09081edef1d {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.nydpg6a09081edef1d {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"pknej6a09081edeed4\" ><!-- Email Marketing -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-08eb5d7e-b5b4-457b-9ce5-ceff89d6b956\"><span class=\"hs-cta-node hs-cta-08eb5d7e-b5b4-457b-9ce5-ceff89d6b956\" id=\"hs-cta-08eb5d7e-b5b4-457b-9ce5-ceff89d6b956\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/08eb5d7e-b5b4-457b-9ce5-ceff89d6b956\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-13620 lazyload\" id=\"hs-cta-img-08eb5d7e-b5b4-457b-9ce5-ceff89d6b956\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/08eb5d7e-b5b4-457b-9ce5-ceff89d6b956.png\"  alt=\"Nowe wezwanie do dzia\u0142ania\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '08eb5d7e-b5b4-457b-9ce5-ceff89d6b956', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.pknej6a09081edeed4 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.pknej6a09081edeed4 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.pknej6a09081edeed4 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.pknej6a09081edeed4 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.pknej6a09081edeed4 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"ynffu6a09081edee8a\" ><!-- Zarz\u0105dzanie firm\u0105 -->\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-64d5a1d6-a25c-4d42-9cf0-0a4f91b5642d\"><span class=\"hs-cta-node hs-cta-64d5a1d6-a25c-4d42-9cf0-0a4f91b5642d\" id=\"hs-cta-64d5a1d6-a25c-4d42-9cf0-0a4f91b5642d\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/64d5a1d6-a25c-4d42-9cf0-0a4f91b5642d\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-13620 lazyload\" id=\"hs-cta-img-64d5a1d6-a25c-4d42-9cf0-0a4f91b5642d\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/64d5a1d6-a25c-4d42-9cf0-0a4f91b5642d.png\"  alt=\"e-book Dlaczego Twoja firma powinna by\u0107 obecna w Internecie\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '64d5a1d6-a25c-4d42-9cf0-0a4f91b5642d', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.ynffu6a09081edee8a {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.ynffu6a09081edee8a {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.ynffu6a09081edee8a {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.ynffu6a09081edee8a {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.ynffu6a09081edee8a {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"pjaoj6a09081edee41\" ><!-- Video -->\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-d5317067-b35b-4752-8a1e-3ef0d70566f6\"><span class=\"hs-cta-node hs-cta-d5317067-b35b-4752-8a1e-3ef0d70566f6\" id=\"hs-cta-d5317067-b35b-4752-8a1e-3ef0d70566f6\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/d5317067-b35b-4752-8a1e-3ef0d70566f6\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-13620 lazyload\" id=\"hs-cta-img-d5317067-b35b-4752-8a1e-3ef0d70566f6\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/d5317067-b35b-4752-8a1e-3ef0d70566f6.png\"  alt=\"e-book 18 wskaz\u00f3wek, kt\u00f3re rozwin\u0105 Tw\u00f3j kana\u0142 na YouTube\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, 'd5317067-b35b-4752-8a1e-3ef0d70566f6', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.pjaoj6a09081edee41 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.pjaoj6a09081edee41 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.pjaoj6a09081edee41 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.pjaoj6a09081edee41 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.pjaoj6a09081edee41 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"yklrb6a09081ededfa\" ><!-- Tworzenie stron -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\"><span class=\"hs-cta-node hs-cta-ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\" id=\"hs-cta-ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-13620 lazyload\" id=\"hs-cta-img-ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc.png\"  alt=\"Nowe wezwanie do dzia\u0142ania\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, 'ef1529b5-b78c-4b0b-bf0b-4ecc75e0bafc', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.yklrb6a09081ededfa {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.yklrb6a09081ededfa {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.yklrb6a09081ededfa {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.yklrb6a09081ededfa {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.yklrb6a09081ededfa {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"jeokf6a09081ededa9\" ><!-- Strategia marketingowa -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-9d4aa58d-1ab7-4301-b000-ac3d639abc98\"><span class=\"hs-cta-node hs-cta-9d4aa58d-1ab7-4301-b000-ac3d639abc98\" id=\"hs-cta-9d4aa58d-1ab7-4301-b000-ac3d639abc98\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/9d4aa58d-1ab7-4301-b000-ac3d639abc98\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-13620 lazyload\" id=\"hs-cta-img-9d4aa58d-1ab7-4301-b000-ac3d639abc98\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/9d4aa58d-1ab7-4301-b000-ac3d639abc98.png\"  alt=\"Nowe wezwanie do dzia\u0142ania\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '9d4aa58d-1ab7-4301-b000-ac3d639abc98', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.jeokf6a09081ededa9 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.jeokf6a09081ededa9 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.jeokf6a09081ededa9 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.jeokf6a09081ededa9 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.jeokf6a09081ededa9 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"fpiko6a09081eded61\" ><!-- Social Media -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-387c3571-1376-4b17-bb02-3ee7c0d54013\"><span class=\"hs-cta-node hs-cta-387c3571-1376-4b17-bb02-3ee7c0d54013\" id=\"hs-cta-387c3571-1376-4b17-bb02-3ee7c0d54013\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/387c3571-1376-4b17-bb02-3ee7c0d54013\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-13620 lazyload\" id=\"hs-cta-img-387c3571-1376-4b17-bb02-3ee7c0d54013\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/387c3571-1376-4b17-bb02-3ee7c0d54013.png\"  alt=\"Nowe wezwanie do dzia\u0142ania\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '387c3571-1376-4b17-bb02-3ee7c0d54013', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.fpiko6a09081eded61 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.fpiko6a09081eded61 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.fpiko6a09081eded61 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.fpiko6a09081eded61 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.fpiko6a09081eded61 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"vuvvz6a09081eded15\" ><!-- Copywriting -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\"><span class=\"hs-cta-node hs-cta-0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\" id=\"hs-cta-0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\" target=\"_blank\" rel=\"noopener, nofollow\"><img class=\"hs-cta-img colorbox-13620 lazyload\" id=\"hs-cta-img-0d4fb5f3-b88d-4456-a7be-207e7a27d1d8\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/0d4fb5f3-b88d-4456-a7be-207e7a27d1d8.png\"  alt=\"e-book Jak tworzy\u0107 tre\u015bci, kt\u00f3re przyci\u0105gn\u0105 Twoich klient\u00f3w\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '0d4fb5f3-b88d-4456-a7be-207e7a27d1d8', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.vuvvz6a09081eded15 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.vuvvz6a09081eded15 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.vuvvz6a09081eded15 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.vuvvz6a09081eded15 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.vuvvz6a09081eded15 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"yurzw6a09081edecc8\" ><!-- SEO1 -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-2e440e3a-91d6-4b6d-8268-289ea3a8329b\"><span class=\"hs-cta-node hs-cta-2e440e3a-91d6-4b6d-8268-289ea3a8329b\" id=\"hs-cta-2e440e3a-91d6-4b6d-8268-289ea3a8329b\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/2e440e3a-91d6-4b6d-8268-289ea3a8329b\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-13620 lazyload\" id=\"hs-cta-img-2e440e3a-91d6-4b6d-8268-289ea3a8329b\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/2e440e3a-91d6-4b6d-8268-289ea3a8329b.png\"  alt=\"e-book SEO lokalne od A do Z\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, '2e440e3a-91d6-4b6d-8268-289ea3a8329b', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.yurzw6a09081edecc8 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.yurzw6a09081edecc8 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.yurzw6a09081edecc8 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.yurzw6a09081edecc8 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.yurzw6a09081edecc8 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"exscv6a09081edec77\" ><!-- SEM -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-f76cfdbf-3591-4dda-828b-092125eedb42\"><span class=\"hs-cta-node hs-cta-f76cfdbf-3591-4dda-828b-092125eedb42\" id=\"hs-cta-f76cfdbf-3591-4dda-828b-092125eedb42\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/f76cfdbf-3591-4dda-828b-092125eedb42\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-13620 lazyload\" id=\"hs-cta-img-f76cfdbf-3591-4dda-828b-092125eedb42\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/f76cfdbf-3591-4dda-828b-092125eedb42.png\"  alt=\"e-book Jak promowa\u0107 firm\u0119 na lokalnym rynku\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, 'f76cfdbf-3591-4dda-828b-092125eedb42', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.exscv6a09081edec77 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.exscv6a09081edec77 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.exscv6a09081edec77 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.exscv6a09081edec77 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.exscv6a09081edec77 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<div class=\"gascn6a09081edec10\" ><div style=\"margin: 20px 0px;\">\n                <!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-d24c93bc-7b60-4339-bff4-106b7c262800\"><span class=\"hs-cta-node hs-cta-d24c93bc-7b60-4339-bff4-106b7c262800\" id=\"hs-cta-d24c93bc-7b60-4339-bff4-106b7c262800\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/hubspot-cta-redirect-eu1-prod.s3.amazonaws.com\/cta\/redirect\/25646044\/d24c93bc-7b60-4339-bff4-106b7c262800\" target=\"_blank\" rel=\"noopener\"><img class=\"hs-cta-img colorbox-13620 lazyload\" id=\"hs-cta-img-d24c93bc-7b60-4339-bff4-106b7c262800\" style=\"border-width:0px;\" data-src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/25646044\/d24c93bc-7b60-4339-bff4-106b7c262800.png\"  alt=\"jak za\u0142o\u017cy\u0107 sklep internetowy - pobierz e-booka \" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js-eu1.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(25646044, 'd24c93bc-7b60-4339-bff4-106b7c262800', {\"useNewLoader\":\"true\",\"region\":\"eu1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n            <\/div><\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.gascn6a09081edec10 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.gascn6a09081edec10 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.gascn6a09081edec10 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.gascn6a09081edec10 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.gascn6a09081edec10 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;13620&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 ocena)&quot;,&quot;size&quot;:&quot;22&quot;,&quot;title&quot;:&quot;Jak odpowiada\u0107 na negatywne komentarze? Gar\u015b\u0107 wskaz\u00f3wek&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} ocena)&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 17.6px;\">\n            <span class=\"kksr-muted\">Rate this post<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Prowadzenie firmy wi\u0105\u017ce si\u0119 z mi\u0142ymi momentami, kiedy to klienci chwal\u0105 nasze us\u0142ugi, nasze produkty, ale niestety nie zawsze tak si\u0119 dzieje. Zdarza si\u0119, \u017ce jeste\u015bmy krytykowani i to na forum publicznym, nie tylko na forum internetowym, ale na przyk\u0142ad w Social Mediach czy w komentarzach na blogu.&nbsp;Co wtedy robi\u0107: odpowiada\u0107, ignorowa\u0107 czy usuwa\u0107? Promuj [&hellip;]<\/p>\n","protected":false},"author":101035,"featured_media":13621,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[377],"tags":[],"class_list":["post-13620","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-zarzadzanie-firma"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Jak odpowiada\u0107 na negatywne komentarze? Gar\u015b\u0107 wskaz\u00f3wek - WeNet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jak odpowiada\u0107 na negatywne komentarze? Gar\u015b\u0107 wskaz\u00f3wek\" \/>\n<meta property=\"og:description\" content=\"Prowadzenie firmy wi\u0105\u017ce si\u0119 z mi\u0142ymi momentami, kiedy to klienci chwal\u0105 nasze us\u0142ugi, nasze produkty, ale niestety nie zawsze tak si\u0119 dzieje. Zdarza si\u0119, \u017ce jeste\u015bmy krytykowani i to na forum publicznym, nie tylko na forum internetowym, ale na przyk\u0142ad w Social Mediach czy w komentarzach na blogu.&nbsp;Co wtedy robi\u0107: odpowiada\u0107, ignorowa\u0107 czy usuwa\u0107? Promuj [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/\" \/>\n<meta property=\"og:site_name\" content=\"WeNet\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/WeNet.Group\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-27T09:03:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-30T10:27:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2121\" \/>\n\t<meta property=\"og:image:height\" content=\"1414\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"WeNet Group\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Napisane przez\" \/>\n\t<meta name=\"twitter:data1\" content=\"WeNet Group\" \/>\n\t<meta name=\"twitter:label2\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minut\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Jak odpowiada\u0107 na negatywne komentarze? Gar\u015b\u0107 wskaz\u00f3wek - WeNet","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/","og_locale":"pl_PL","og_type":"article","og_title":"Jak odpowiada\u0107 na negatywne komentarze? Gar\u015b\u0107 wskaz\u00f3wek","og_description":"Prowadzenie firmy wi\u0105\u017ce si\u0119 z mi\u0142ymi momentami, kiedy to klienci chwal\u0105 nasze us\u0142ugi, nasze produkty, ale niestety nie zawsze tak si\u0119 dzieje. Zdarza si\u0119, \u017ce jeste\u015bmy krytykowani i to na forum publicznym, nie tylko na forum internetowym, ale na przyk\u0142ad w Social Mediach czy w komentarzach na blogu.&nbsp;Co wtedy robi\u0107: odpowiada\u0107, ignorowa\u0107 czy usuwa\u0107? Promuj [&hellip;]","og_url":"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/","og_site_name":"WeNet","article_publisher":"https:\/\/www.facebook.com\/WeNet.Group\/","article_published_time":"2026-03-27T09:03:02+00:00","article_modified_time":"2026-04-30T10:27:55+00:00","og_image":[{"width":2121,"height":1414,"url":"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze.jpg","type":"image\/jpeg"}],"author":"WeNet Group","twitter_card":"summary_large_image","twitter_misc":{"Napisane przez":"WeNet Group","Szacowany czas czytania":"6 minut"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#article","isPartOf":{"@id":"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/"},"author":{"name":"WeNet Group","@id":"https:\/\/wenet.pl\/blog\/#\/schema\/person\/b78075deda3b15d0d42622002ce04888"},"headline":"Jak odpowiada\u0107 na negatywne komentarze? Gar\u015b\u0107 wskaz\u00f3wek","datePublished":"2026-03-27T09:03:02+00:00","dateModified":"2026-04-30T10:27:55+00:00","mainEntityOfPage":{"@id":"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/"},"wordCount":959,"commentCount":0,"publisher":{"@id":"https:\/\/wenet.pl\/blog\/#organization"},"image":{"@id":"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#primaryimage"},"thumbnailUrl":"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze.jpg","articleSection":["Zarz\u0105dzanie firm\u0105"],"inLanguage":"pl-PL","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/","url":"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/","name":"Jak odpowiada\u0107 na negatywne komentarze? Gar\u015b\u0107 wskaz\u00f3wek","isPartOf":{"@id":"https:\/\/wenet.pl\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#primaryimage"},"image":{"@id":"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#primaryimage"},"thumbnailUrl":"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze.jpg","datePublished":"2026-03-27T09:03:02+00:00","dateModified":"2026-04-30T10:27:55+00:00","breadcrumb":{"@id":"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#breadcrumb"},"inLanguage":"pl-PL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/"]}]},{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#primaryimage","url":"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze.jpg","contentUrl":"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze.jpg","width":2121,"height":1414,"caption":"Negative feedback concept. Dissatisfied customer experience. 1-star rating review in survey. Unhappy client expressing sadness emotion face. Bad user experience on smartphone. Business dissatisfaction"},{"@type":"BreadcrumbList","@id":"https:\/\/wenet.pl\/blog\/jak-odpowiadac-na-negatywne-komentarze-garsc-wskazowek\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog","item":"https:\/\/wenet.pl\/blog\/"},{"@type":"ListItem","position":2,"name":"Jak odpowiada\u0107 na negatywne komentarze? Gar\u015b\u0107 wskaz\u00f3wek"}]},{"@type":"WebSite","@id":"https:\/\/wenet.pl\/blog\/#website","url":"https:\/\/wenet.pl\/blog\/","name":"WeNet","description":"","publisher":{"@id":"https:\/\/wenet.pl\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/wenet.pl\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pl-PL"},{"@type":"Organization","@id":"https:\/\/wenet.pl\/blog\/#organization","name":"WeNet","url":"https:\/\/wenet.pl\/blog\/","logo":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/wenet.pl\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2021\/10\/logo-wenet-1.png","contentUrl":"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2021\/10\/logo-wenet-1.png","width":234,"height":56,"caption":"WeNet"},"image":{"@id":"https:\/\/wenet.pl\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/WeNet.Group\/"]},{"@type":"Person","@id":"https:\/\/wenet.pl\/blog\/#\/schema\/person\/b78075deda3b15d0d42622002ce04888","name":"WeNet Group","image":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2025\/10\/wenet-blog.png","url":"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2025\/10\/wenet-blog.png","contentUrl":"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2025\/10\/wenet-blog.png","caption":"WeNet Group"},"description":"Tw\u00f3j Doradca Internetowy","sameAs":["https:\/\/wenet.pl\/"],"url":"https:\/\/wenet.pl\/blog\/author\/wenet-group\/"}]}},"jetpack_featured_media_url":"https:\/\/wenet.pl\/blog\/wp-content\/uploads\/2026\/03\/negatywne-komentarze.jpg","jetpack_shortlink":"https:\/\/wp.me\/p5muuP-3xG","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wenet.pl\/blog\/wp-json\/wp\/v2\/posts\/13620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wenet.pl\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wenet.pl\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wenet.pl\/blog\/wp-json\/wp\/v2\/users\/101035"}],"replies":[{"embeddable":true,"href":"https:\/\/wenet.pl\/blog\/wp-json\/wp\/v2\/comments?post=13620"}],"version-history":[{"count":4,"href":"https:\/\/wenet.pl\/blog\/wp-json\/wp\/v2\/posts\/13620\/revisions"}],"predecessor-version":[{"id":13904,"href":"https:\/\/wenet.pl\/blog\/wp-json\/wp\/v2\/posts\/13620\/revisions\/13904"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wenet.pl\/blog\/wp-json\/wp\/v2\/media\/13621"}],"wp:attachment":[{"href":"https:\/\/wenet.pl\/blog\/wp-json\/wp\/v2\/media?parent=13620"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wenet.pl\/blog\/wp-json\/wp\/v2\/categories?post=13620"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wenet.pl\/blog\/wp-json\/wp\/v2\/tags?post=13620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}